Here is a real example what you will get from KPI Creator.

1. KPI Name: Client Satisfaction Rate

KPI Description: This KPI measures the satisfaction level of clients with the services provided by the IT consulting business.

Data Fields Required: Client feedback surveys, number of complaints, number of repeat clients

How Data Fields Measure the KPI: Client feedback surveys provide direct feedback from clients on their satisfaction level. The number of complaints can indicate areas for improvement. Repeat clients show that the business has successfully satisfied their needs.

KPI Formula: (Number of satisfied clients / Total number of clients) x 100

Suggested Target Value: 90%